Claims Management

Our expert in-house claims management team is dedicated to making the claims process as seamless and stress-free as possible.

Submit a claim
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Expert Claims Management

Our dedicated claims managers work swiftly and efficiently to resolve your claims, delivering better outcomes every step of the way.

4.7 / 5

CSAT score for claims management

50

States of experienced panel defense attorneys

92+

NPS compared to the insurance industry average of 32

Our claims process

Submit your claim

Reach out to our dedicated claims team at [email protected].

Same-day acknowledgement

A member of our expert claims team will contact you within 1 business day to acknowledge receipt and begin the review process.

Meet your claims manager

Get access to your dedicated claims manager, usually within 24 hours.

Receive coverage verification

Once we're provided with policyholder information, we'll send over coverage verification — typically within 7 business days.

Resolve your claim

Your defense team will develop a resolution strategy that drives fast, efficient outcomes for your business. Our average claims cycle is less than four months.
Meet your Claims Team

With decades of experience, our expert team is ready to quickly resolve your claims.

Eric Marler

Eric Marler

Head of Claims

Eric Marler

Head of Claims

A licensed attorney, Eric began his career in private practice representing carriers in complex coverage matters before transitioning in-house. Prior to joining Counterpart, he held leadership roles at The Hanover Insurance Group and Great American Insurance Group.

Jaclyn Vogt

Jaclyn Vogt

Claims Manager

Jaclyn Vogt

Claims Manager

Jaclyn is a seasoned claims manager with 15 years in the industry. Prior to Counterpart, she was a Chief Claims Specialist at RSUI. Jaclyn's extensive claims background and her commitment to excellence help drive fast, efficient outcomes for clients.

Katherine Dowling

Katherine Dowling

Claims Manager

Katherine Dowling

Claims Manager

Katherine is a licensed attorney specializing in professional liability claims. She spent almost a decade at RSUI as a Chief Claims Specialist before coming to Counterpart. Before joining RSUI, she practiced at several law firms, focusing on employment litigation.

Eric Marler

Eric Marler

Head of Claims

Eric Marler

Head of Claims

A licensed attorney, Eric began his career in private practice representing carriers in complex coverage matters before transitioning in-house. Prior to joining Counterpart, he held leadership roles at The Hanover Insurance Group and Great American Insurance Group.

Meet your Claims Team

With decades of experience, our expert team is ready to quickly resolve your claims.

Get in touch
Eric Marler

Eric Marler

Head of Claims

Eric Marler

Head of Claims

A licensed attorney, Eric began his career in private practice representing carriers in complex coverage matters before transitioning in-house. Prior to joining Counterpart, he held leadership roles at The Hanover Insurance Group and Great American Insurance Group.

Jaclyn Vogt

Jaclyn Vogt

Claims Manager

Jaclyn Vogt

Claims Manager

Jaclyn is a seasoned claims manager with 15 years in the industry. Prior to Counterpart, she was a Chief Claims Specialist at RSUI. Jaclyn's extensive claims background and her commitment to excellence help drive fast, efficient outcomes for clients.

Katherine Dowling

Katherine Dowling

Claims Manager

Katherine Dowling

Claims Manager

Katherine is a licensed attorney specializing in professional liability claims. She spent almost a decade at RSUI as a Chief Claims Specialist before coming to Counterpart. Before joining RSUI, she practiced at several law firms, focusing on employment litigation.

Justin Davis

I was so impressed with the diligence and handling of multiple claims on one of our accounts. The outcomes were all favorable, and the service exceeded my expectations. I’m excited to continue to do more business with Counterpart!

Justin Davis

Senior Vice President, RT Specialty

The facts

Claims can arise unexpectedly and escalate quickly, putting strain on your people and your business.

$10K-50K

Average court costs and legal fees when an employment practices claim is settled out of court*

$150K-200K

Average court costs and legal fees when an employment practices claim goes to trial*

1.5-2 Years

Average amount of time to settle an employment practices claim**

*Lawrence, Adrienne (2020). Staying in the Game: The Playbook for Beating Workplace Sexual Harassment. **Advisen (2014) A spotlight on the United States Employment Practices Liability Insurance Market.

Claims Examples

Disability Discrimination

Cost: $50,000-$100,000

Time to resolve: 

6-12 months

Example

A construction company employed a laborer who had a heart condition that required them to miss a day or two of work each month for doctor’s appointments. After a few months, the laborer’s supervisor told them they needed to be on disability and terminated their employment. The laborer sued the construction company, claiming they had discriminated against them based on their disability and failed to engage in the interactive process by not exploring whether he could be moved to another role before they fired them. The laborer’s complaint requested back pay, front pay, punitive damages, attorneys’ fees, and court costs.

Person with tablet submitting a claim

File a claim

Submit your claim, and our team will get back to you within 24 hours.